A physician writes a prescription. A patient waits weeks. Not because the equipment isn't available — because someone couldn't reach an insurance company. The intake coordinator spent 45 minutes on hold. The fax arrived illegible. The prior auth got filed to the wrong payer. And the patient went without.
This isn't an edge case. It's the daily operational reality for every DME distributor in the country. Insurance verification alone averages 15–45 minutes per order. Multiply that by hundreds of orders per month, across a team of overworked coordinators, and you have a structural labor problem that no amount of hiring solves.
ScriptRelay's AI agents handle every step between the Rx and the doorstep — autonomously. Verification in 8 seconds. Intake processed from any fax, portal, or EHR. Scheduling coordinated without a single phone call. Reorders tracked proactively so revenue doesn't walk out the door.
| Plan | Monthly Price | Best For | Orders Included | Key Features |
|---|---|---|---|---|
| Starter | $299/month | 1–2 person ops, <20 orders/wk | Up to 80/mo · 3 seats | Intake, verification, basic automation |
| Growth ★ | $799/month | Regional ops, 20–100 orders/wk | Up to 450/mo · 10 seats | Full workflow automation, API, delivery coordination |
| Enterprise | $1,999/month | Multi-location, 100+ orders/wk | Unlimited · Unlimited seats | Custom EHR integrations, white-label portal, dedicated CSM |
| Capability | Brightree | Parachute / Niko | ScriptRelay |
|---|---|---|---|
| Who it's for | Large distributors | Clinicians / referral side | DME distributors of any size |
| Insurance verification | Manual, staff-driven | Not included | Autonomous, 8-second verification |
| Fulfillment & delivery ops | Partial, expensive add-ons | Not included | Full workflow, end-to-end autonomous |
| Pricing model | $250+/seat/mo — adds up fast | Per-referral fees | Flat $299–$1,999/mo, full team |