Medical Device Distribution, Automated

Every DME order. Zero phone calls.

ScriptRelay is an autonomous AI system that handles the entire durable medical equipment workflow: insurance verification, prescription intake, patient coordination, and fulfillment. No hold music. No fax machines. No missed reorders.

45 min

avg. insurance call today

8 sec

with ScriptRelay

24/7

always processing

Try the Demo Book a walkthrough →

ROI Calculator

See what ScriptRelay saves your operation

Adjust the sliders to match your practice. See your estimated annual savings in real time.

Staff doing manual verification & intake Full-time employees handling insurance, faxes & prescriptions

3 FTE

Hours per week per person on manual work Time spent on verification, faxes, chasing prescriptions

20 hr

Average loaded hourly cost Salary + benefits + overhead per hour

$32/hr

Monthly orders processed Average number of DME orders per month

400/mo

Denied-claim rate from data-entry errors % of claims rejected due to manual mistakes

Average revenue per order Net reimbursement per fulfilled DME order

$250

Estimated Annual Savings

vs. your current manual operations

Labor cost recovered $0

Revenue from prevented denials $0

ScriptRelay subscription −$11,988/yr

Payback period —

Book a 15-min demo → ▶ Try the interactive demo first

No sales call. Just a product walkthrough. See pricing →

DME distribution is stuck in 1998

The $60B durable medical equipment industry still runs on phone trees, paper prescriptions, and manual insurance lookups. Every order touches a dozen hands before it reaches the patient. The result: slow fulfillment, lost revenue, and frustrated physicians who stop referring.

⚠

Insurance verification is a time sink Staff spend 15-45 minutes per order navigating payer phone menus and web portals
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Prescriptions get lost in the handoff Faxed orders arrive illegible, get misfiled, or sit in queues for days
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Patient scheduling is a coordination nightmare Home fittings require multiple calls to align patient, technician, and equipment availability
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Reorders fall through the cracks Without proactive tracking, patients miss replacement schedules and revenue disappears

How It Works

From prescription to doorstep. Autonomously.

Prescription Intake

AI reads physician orders from any source: fax, portal, EHR integration

Insurance Verification

Instant eligibility check, pre-auth filing, and coverage confirmation

Patient Coordination

Automated scheduling for home delivery and custom fittings

Fulfillment + Follow-up

Order dispatched, delivery confirmed, reorder timeline tracked

Built by an operator — not a SaaS founder who just discovered DME

Anthony Schuler

Founder & President

20 years in DME operations before I wrote a line of code.

20+

Years in DME operations

Distributorships founded & run
(Zynitech Medical · Pinnacle Medical Plus)

1,000s

Prescriptions processed
Across Zynitech & Pinnacle

"I didn't build ScriptRelay because I saw a market opportunity. I built it because I lived the problem — the 20-hour weeks on hold with payers, the reorders that fell through the cracks, the denied claims nobody caught until month-end. Every feature in this product exists because I needed it and it didn't exist."

Read the full founder story

Capabilities

Everything a DME team does. Without the team.

📄

Intelligent Prescription Processing

Extracts patient data, device specifications, and physician details from any prescription format. Validates completeness before processing begins.

🛡

Real-Time Insurance Engine

Verifies eligibility across major payers in seconds. Automatically files pre-authorizations and tracks approval status through to completion.

🚚

Smart Fulfillment Routing

Matches orders to inventory, selects optimal delivery windows, and coordinates with fitting technicians based on patient location and equipment type.

🔁

Proactive Reorder Management

Tracks replacement schedules for every patient. Initiates reorders before supplies run out, capturing revenue that manual follow-up misses.

Autonomous Operations

Two halves of a zero-touch DME business

Most platforms stop at intake. ScriptRelay runs the full cycle — order in, supplies out, reorder scheduled, repeat.

📋

AI-Powered Intake

Fax arrives. ScriptRelay extracts everything — patient demographics, diagnosis codes, HCPCS, physician NPI. Insurance verified in seconds. No data entry, no hold music.

✓ Prescription parsing (any format)
✓ Real-time insurance eligibility
✓ Auto pre-authorization filing
✓ Order status dashboard

See intake demo →

New

🔄

Reorders That Run Themselves

Consumables need to be refilled every 14–90 days. ScriptRelay tracks every patient's schedule, sends warm email reminders, and gets one-click confirmation — without a single staff call.

✓ Auto-schedules by item cadence
✓ Patient reminder emails (up to 3×)
✓ One-click patient confirmation link
✓ Distributor notified instantly

Reorder Queue 4 due this week

Marcus Rivera

CPAP Cushion

Due Today

Patricia Bloom

CPAP Cushion

Reminder Sent

Jerome Watkins

Diabetic Test Strips

✓ Confirmed

See reorders demo →

The future of DME is autonomous

Every DME distributor in the country is running the same playbook from two decades ago: hire more staff, add more phone lines, hope nothing falls through the cracks. ScriptRelay is a different operating model entirely. AI that doesn't just assist your team, but replaces the manual work altogether. The prescription arrives. The patient gets their equipment. Everything in between happens automatically.