ScriptRelay FAQ

ScriptRelay is an automation layer for DME (durable medical equipment) distributors. It handles insurance verification, prescription intake, reorder outreach, and denial management so your team stops chasing paperwork and starts shipping orders. We sit alongside your existing billing software — we don't replace it.

US-based DME distributors and pharmacies processing 100+ prescriptions per week. If you're on Brightree, Parachute, NikoHealth, Bonafide, or a homegrown stack and drowning in manual insurance checks and reorder calls, ScriptRelay is built for you.

Prescriptions come in via fax, email, or your existing intake channel. Our AI parses the document, extracts patient and insurance details, and routes the structured record to your staff for a quick human review step before anything touches your billing system. The AI accelerates; your team approves.

ScriptRelay runs automated resupply outreach on a schedule tuned to each product line — CPAP, oxygen, diabetic supplies, and more. We close the 23% revenue leakage gap where patients fall off resupply schedules because nobody called. Your team only handles the patients who actually respond.

Five slots only. Design partners get 50% off Year 1, a lifetime price lock (your Year 1 rate is your forever rate), direct roadmap input via quarterly working sessions with Anthony, and early access to every new build. See the full terms on the Design Partner Program page.

Design partners start with a pilot Stripe subscription at the 50%-off rate via the Pilot Program. After Year 1, billing continues monthly at your locked-in rate. There are no hidden setup fees, no per-seat charges, and no surprise tier escalations — standard monthly invoices through Stripe.

No. ScriptRelay sits alongside Brightree, Parachute, NikoHealth, Bonafide, or your homegrown system. Most pilot partners run it on a single product line first while keeping their existing software for everything else. We automate the front of the workflow; your billing system stays the source of truth.

Yes. ScriptRelay is HIPAA compliant with encryption in transit and at rest, role-based access controls, audit logging, and a Business Associate Agreement available on request. See the Security page for full details on our posture and request the BAA template.

Email anthony@scriptrelay.io or call 484-597-6254. Anthony (the founder) personally responds to every inbound message. For a 30-minute walkthrough of ScriptRelay, book a demo and pick a time that works for you.