Adjust the sliders. See your annual leakage in real time. Most distributors are surprised by the number.
CPAP, diabetic supplies, ostomy, urological, wound care, etc.
Most CPAP and diabetic supply orders are 30-day cycles.
Net collected per completed reorder, all product categories blended.
Industry benchmark: 15–25%. Often higher if outreach is manual.
Calls, voicemails, follow-up letters, eligibility re-checks.
Include benefits, payroll taxes. National avg for DME CSR: ~$19–24/hr.
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