Software Comparison

Built for distributors who are
done waiting on hold.

Brightree charges $250+ per seat per month for software that routes every insurance question through a call center. ScriptRelay runs autonomous AI workflows that verify, follow up, and escalate — no hold music required.

See it run on your workflow See pricing →
ScriptRelay
AI-native DME operations
built for 2026
$299/mo — your entire team
VS
Brightree
Legacy DME platform
by ResMed
$250+/seat/mo — plus implementation
Feature Comparison

What you actually get

12 dimensions that determine whether your ops team drowns in admin or runs lean.

Feature ScriptRelay Brightree
Pricing model Flat monthly fee Per-seat ($250+/user)
Per-user fees  None — unlimited users  Every seat billed
Insurance verification  Autonomous AI  Manual phone/portal
Prescription intake  AI-parsed, e-fax + portal  Manual data entry
Denial rate reduction  AI catches gaps pre-claim  Reactive — post-denial
Implementation time Days (guided setup) 3–6 months typical
Contract length Month-to-month or annual Multi-year lock-in
Support Direct founder access Tiered support queue
Modern UI  Built for today's ops team  Legacy interface
API access  Full REST API included  Limited / add-on cost
Multi-location support  15% multi-loc discount  Separate per-seat per site
AI automation depth  End-to-end autonomous  Workflow tool, not AI
Why Distributors Switch

Three reasons, every time.

83%
Cost savings, year one
A 5-person team on Brightree at $250/seat runs $15,000/year — before implementation. ScriptRelay at $299/mo is $3,588/year. The math doesn't require a CFO.
0
Hold music, ever
Insurance verification on Brightree means calling payers. ScriptRelay's autonomous AI checks eligibility, flags prior-auth gaps, and escalates — while your team handles the actual exceptions.
Days
Not months, to onboard
Brightree implementations routinely run 3–6 months with a dedicated consultant. ScriptRelay is guided setup, live within days — because there's no 1998-era database to migrate into.
"

This is a $60 billion industry running like it's 1998. Every fax machine, every hold queue, every per-seat license is a tax on distributors who are just trying to serve patients. We're building the operations layer that should have existed a decade ago.

ScriptRelay founder — on why DME needs an autonomous-first rebuild

Migration Plan

How we move you off Brightree

Three steps. No big-bang cutover. No data loss.

1
Data export
We help you pull your patient records, order history, and insurance profiles out of Brightree in standard formats. Your data is yours — the export is clean and structured.
2
Parallel run
Run both systems simultaneously for a defined window. New orders flow through ScriptRelay. You validate the workflow against your existing operation before cutting over.
3
Cutover
Flip the switch. ScriptRelay becomes your system of record. Legacy access remains read-only during your overlap period — then you cancel Brightree and pocket the difference.

Ready to stop paying per seat?

See ScriptRelay running on a real DME workflow — no credit card, no commitment.

See it run on your workflow See pricing →
Common Questions

Migration FAQs

Yes. Brightree supports data export under HIPAA portability requirements. Patient records, order history, and billing data can be exported in standard formats (CSV, HL7, FHIR). We've helped distributors through this process and know where the friction points are — we'll walk you through it.
You can start a parallel run on ScriptRelay while your Brightree contract runs out. Most distributors see full ROI on ScriptRelay before their legacy contract expires — so you're ahead even paying both. When your Brightree term ends, you stop paying and switch over fully. We'll time the cutover around your billing cycle.
Most distributors are processing live orders within 3–5 business days of signing. The guided setup covers intake configuration, insurance workflow customization, and your first staff walkthrough. No 6-month consultant engagement, no "professional services" upsell — just a working system.
The interface is designed for ops staff, not IT — most teams are functional within a single 90-minute walkthrough. The bigger shift is mindset: your team stops doing the work the AI handles and starts managing exceptions. That's a good problem. We include training in the setup process on all plans.

Planning to migrate off Brightree?

Read the step-by-step guide — data export checklist, 30/60/90-day timeline, staff transition plan.

Read the migration guide →