Parachute is an ordering portal built around the referring provider workflow. ScriptRelay is built for the DME distributor — insurance verification, prior auth, denial management, and reorder automation in one platform.
Parachute's ordering portal was designed to make it easier for hospitals to refer patients. ScriptRelay is designed to run your back-office after the order arrives.
| Capability | ScriptRelay | Parachute Health |
|---|---|---|
| Primary focus | DME distributor ops Insurance verification, PA, denial management, reorders |
Referral ordering Digital orders from hospitals and physician offices |
| Insurance verification | Real-time, automated 270/271 eligibility, benefits parsing, PA flag detection |
Not included Order intake only — verification is your team's job |
| Prior authorization | Integrated PA requirement detection + workflow routing built in |
Manual No PA automation — order arrives, you handle auth |
| Denial management | AI-powered Root cause detection, appeal workflows, CARC tracking |
None Denials happen downstream — out of Parachute's scope |
| Reorder automation | Full module Patient outreach, compliance tracking, revenue recovery |
None Single-episode ordering; no reorder cadence |
| Pricing model | Flat monthly All features included, no per-user fees |
Variable / negotiated Pricing tied to referral volume and payer network |
| Implementation time | 3–5 business days Guided setup, live on first week |
Weeks Referral network onboarding and EHR integration |
| Who it's built for | DME distributor teams Billing, ops, CSR, and management |
Referring providers Hospital discharge planners, physician offices |
Parachute Health solves a real problem — getting electronic orders from hospitals to DME suppliers faster. If your referral partners ask you to use Parachute, there's a good reason. But the order arriving in your system is where Parachute's job ends. Verifying coverage, managing prior auth, handling denials, and running reorder outreach is your team's problem — and that's exactly what ScriptRelay is built for. Most distributors use both: Parachute on the inbound channel, ScriptRelay running everything that happens after.