Software Comparison

Tims has deep billing roots.
The architecture is from a different era.

Q: What if I still have complex billing edge cases Tims handles well?

Bring them to the pilot. ScriptRelay is built for DME billing complexity: HCPCS, CARC codes, Medicare LCD requirements, payer-specific prior auth rules. If there's a genuine gap, I'll tell you.

Tims DME (Computers Unlimited) is battle-tested billing software — built when Windows desktop was the only option and cloud wasn't a word. If you're on Tims today, you know your way around it. The question is whether a platform from that era can carry you through the next decade of payer complexity and AI-driven ops.

Join the pilot program See it on your workflow →

Feature Comparison

12 dimensions that determine your next decade

Architecture, automation, and operational velocity — the gaps widen as payer complexity grows.

Feature	ScriptRelay	Tims DME
Architecture	Cloud-native (any browser, any device)	Windows desktop — on-prem or hosted
AI / automation	Autonomous agents end-to-end	Manual workflows, no native AI
Insurance verification	Real-time, AI-driven	Phone/portal-based, staff-dependent
Prescription intake	OCR + AI parse, e-fax + portal	Manual entry, fax-dependent
Reorder automation	Proactive AI outreach	Reactive — patient-initiated
Denial management	Auto-classify + appeal drafting	Manual review, staff-dependent
HCPCS / CARC library	Built-in, searchable, inline	External lookup required
Pricing transparency	Published tiers — $299/mo flat	Quote-based, no public pricing
Implementation time	Days — guided setup included	Weeks to months, consultant-led
Modern UX	Web + mobile, any browser	Windows desktop interface
Software updates	Continuous — ships every week	Versioned upgrades, scheduled releases
Support model	Direct founder access	Ticket queue support

Who Each Platform Is For

Honest breakdown

I'm not smart enough to lie. Here's when Tims makes sense — and when it doesn't.

Tims DME is right for you if…

You've been on Tims for 10+ years and have deep institutional process built around it
Your billing team knows every screen and retraining cost is a real operational risk
You're doing high-volume complex billing and Tims' depth is genuinely load-bearing
You're not adding headcount anytime soon and prefer a known quantity over modernization

ScriptRelay is right for you if…

You're tired of the Windows desktop experience and want your ops team working from anywhere
Insurance verification is eating 15–30 hours/week in phone calls your team shouldn't be making
You want AI catching documentation gaps before claims go out — not after denials come back
You're growing and don't want per-seat pricing punishing you for adding staff
You want to see pricing before you talk to a salesperson

The Real Cost of Staying

What legacy architecture actually costs

20h+

Weekly hours lost to manual verification

Every insurance call your team makes is time they're not doing anything else. At 3–4 calls per patient encounter, it adds up fast — and Tims has no mechanism to change that.

23%

Average first-claim denial rate in DME

Medicare denies roughly 1 in 4 first-time DME claims. Catching documentation gaps before submission requires AI running at intake — not a Windows form that accepts whatever you type.

Days

Not weeks, to go live on ScriptRelay

Tims implementations take weeks of consultant time. ScriptRelay is guided setup — most distributors are processing real orders within 3–5 business days of signing.

Tims works. It's been working since before some of my users were born. I have genuine respect for what Computers Unlimited built. But working isn't the same as keeping up — and payer complexity in 2026 doesn't slow down for legacy architecture.

ScriptRelay founder — on competing with entrenched DME platforms

Making the Switch

How we move you off Tims

Your data is yours. No lock-in, no big-bang cutover.

Data mapping

We help you export patient records, order history, and billing data from Tims in standard formats. Every system exports — we know where the friction points are and we'll walk you through it.

Parallel run

New orders flow through ScriptRelay while your team continues using Tims for legacy records. Validate the AI workflows against your actual patient volume before cutting over. No pressure.

Full cutover

When you're ready, ScriptRelay becomes your system of record. Tims stays read-only for your historical data during your overlap window — then you cancel and pocket the difference.

Common Questions

Switching FAQs

Can I actually export my data out of Tims?

Yes. HIPAA data portability requirements mean you can export your patient and billing records regardless of platform. Tims supports standard export formats. The tricky part is usually mapping legacy data structures to modern schemas — that's where we help. We've done this migration before and know exactly what to ask Computers Unlimited for.

My billing team knows Tims cold. How bad is retraining?

Most teams are functional in ScriptRelay within a single 90-minute session. The interface is built for ops staff, not IT. The bigger shift is workflow — your team stops manually checking eligibility and starts handling the exceptions the AI surfaces. That transition typically feels like relief, not learning. We include hands-on training in the setup process on every plan.

What if I still have complex billing edge cases Tims handles well?

Bring them to the pilot. Seriously — I'd rather know what you're worried about before you sign than find it after. ScriptRelay is built for DME billing complexity: HCPCS, CARC codes, Medicare LCD requirements, payer-specific prior auth rules. If there's a genuine gap, I'll tell you. I'm not smart enough to lie about it.

Is there a lock-in contract?

Month-to-month. Annual discounts available but never required. If ScriptRelay isn't working for your operation, you leave — and we'll help you export your data cleanly. That's not charity; it's how trust gets built. The best way to keep a customer is to make the software worth keeping.

Tims has deep billing roots.The architecture is from a different era.