Bonafide is a WellSky-powered enterprise ERP for large DME operations with complex multi-facility billing. ScriptRelay is built for mid-market distributors who want AI-native workflows, month-to-month pricing, and founder access without a 6-month implementation.
Both platforms serve DME distributors, but they're built for different company sizes and operational philosophies.
| Capability | ScriptRelay | Bonafide (WellSky) |
|---|---|---|
| Prescription intake | AI OCR + e-fax Fax, portal, and direct intake parsed by AI. Orders auto-route to the right workflow. No manual data entry. |
Real-time eligibility + document routing Real-time eligibility checks and intuitive document routing. CSR-guided workflows. Some fax still required for legacy channels. |
| Insurance verification | Autonomous AI 270/271 loop runs automatically on order intake. Coverage gaps, prior-auth requirements, and PA window expiry all flagged before staff sees the order. |
Real-time checks, staff-initiated Real-time eligibility checks available. Verification is staff-driven — CSR initiates and interprets results. Gaps require manual follow-up. |
| Auto-reorder logic | Native outreach engine Patient contact sequences, compliance window tracking, revenue leakage recovery. Built in from day one. |
Partner ecosystem (Snapworx, S3, CMB) Resupply managed through partners. Resupply function lives outside the core ERP. |
| Denial management workflow | AI root cause + appeal CARC code detection, overturn probability scoring, appeal workflow automation. Denials caught before submission. |
Coding audit trail + CDI module Clinical documentation improvement module and coding audit trail. Appeal workflows largely manual. |
| Prior auth tracking | Detection + autonomous routing PA requirement identified on intake. Order routed to PA queue automatically. Expiry dates tracked and alerts sent. |
CSR-guided workflow Workflow tools guide CSRs through authorization. Queue management is staff-dependent. |
| EHR / e-prescribe integrations | Full REST API included FHIR-compatible. Full REST API on all plans. No add-on cost. |
Web Service, RESTful, or Batch EHR integration via Web Service, RESTful, or Batch modes depending on partner setup. |
| Patient communication automation | AI-driven patient outreach Automated outreach for confirmations, delivery windows, resupply windows, and compliance. Sequences built per-product and per-payer. |
Email notification on delivery Email notifications on delivery. Approval process alerts. Mobile delivery tracking. Proactive outreach beyond delivery is manual. |
| Reporting & analytics depth | Real-time dashboards + AI insights Denial rate trends, reorder compliance rates, auth window risk, revenue leakage by payer — all surfaced automatically. |
Business intelligence platform Real-time KPI dashboards across revenue cycle, inventory, and delivery operations. |
| Implementation timeline | <1 week Guided setup, live within days. No 6-month consultant engagement. |
4–8 weeks typical Risk-free start, no initial fee, free first month. Full deployment typically 4–8 weeks with implementation partner. |
| Pricing transparency | Flat monthly — all inclusive $299/mo flat. Unlimited users. Full feature access. No per-seat fees. Starting price is real price. |
Contact for pricing Sales conversation required. "Risk-free implementation." Long-term TCO varies by contract structure. |
| Contract terms | Month-to-month available No annual lock-in required. Annual pricing available. No penalties to exit. |
Annual minimums / multi-year Enterprise ERP typically structured with annual contracts and minimums. Contract terms negotiated as part of sales. |
| Founder access / support model | Direct founder access No tier-1 support queue. You talk to the person who built it. Response times in hours, not days. |
Tiered support + account manager Enterprise support structure with account manager and tiered support through WellSky partner network. |
"Bonafide is a legit enterprise platform. If you're managing multi-facility operations with complex billing integrations and WellSky is already in your stack, it makes sense. I'm not smart enough to lie about that. But if you're mid-market and you want software that moves fast — where denials get caught before they're submitted, where reorders run on autopilot, where you can actually talk to the person who built the thing — that's why we built ScriptRelay."
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